Description
Arch is the Leasing OS designed specifically for large luxury multifamily properties, particularly those in demanding markets like NYC. It aims to transform the leasing experience by consolidating every stage of the process, from the initial lead inquiry to the final signed lease, into one cohesive and user-friendly platform. This integrated approach is built to support high-performance multifamily teams by providing them with the tools to manage communications, schedule tours, conduct screenings, and finalize leases efficiently.
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The platform's Unified Messaging feature is a key component, centralizing all lead conversations from various channels including Zillow, StreetEasy, email, and SMS into a single, shared view. This eliminates scattered communication and ensures the entire team has full context. Complementing this is Smart Tour Scheduling, which offers 24/7 self-scheduling capabilities and intelligent agent assignment. This system converts web traffic into qualified tours by automating the back-and-forth typically associated with booking viewings, reducing no-shows through built-in confirmations and reminders.
Arch also simplifies the application and screening process. Applicants can submit documents, complete screenings, and sign leases digitally through a branded, mobile-first portal. This includes features for document uploads, e-signatures for various disclosures and agreements, custom forms, and integrated screening capabilities with preferred providers. The platform emphasizes a seamless, modern leasing experience that minimizes administrative headaches for both property managers and prospective tenants.
Beyond operational efficiency, Arch provides Leasing Intelligence, offering insights into conversion rates by agent, channel, and building. This data allows teams to optimize performance, reduce vacancy rates, and understand marketing ROI. The platform is modular, allowing property managers to utilize specific features like scheduling or messaging, or the entire suite, tailored to their current workflows. Integrations with existing PMS tools, email systems, calendar providers, and screening partners are supported, ensuring a smooth connection with current operational infrastructure.
- CategoryAI CRM Tools
- Pricing ModelCustom
- DeploymentCloud
- PlatformsWeb
Arch's Core Features
All-in-one leasing platform for luxury multifamily properties
Unified messaging across Zillow, StreetEasy, email, and SMS
24/7 self-scheduling for tours with smart agent routing
Automated no-show reduction through confirmations and reminders
Branded, mobile-first application and screening portal
Digital document uploads and e-signatures for leases and disclosures
Customizable forms and fields without development needs
Integrated screening with preferred providers
Leasing Intelligence for performance analytics and optimization
Modular design to use specific features or the full platform
Integrations with PMS, email, calendar, and screening partners
AI-powered response suggestions for team messaging
How to use Arch?
Configure: Define your team's workflow, integrate existing systems, and customize the application portal.
Manage Leads: Centralize all lead communications in the unified inbox.
Schedule Tours: Utilize smart tour scheduling for 24/7 self-booking and automated agent assignment.
Process Applications: Guide applicants through digital submissions, screenings, and e-signatures.
Analyze Performance: Leverage Leasing Intelligence to track conversion rates and optimize operations.
Optimize Workflow: Continuously refine processes based on performance data and team feedback.
Arch's Use Cases
- Leasing Automation
- Lead Management
- Tour Scheduling
- Application Processing
- Lease Signing
- Performance Analytics
- Team Collaboration
