OutSystems Agent Workbench

This platform addresses the challenges of fragmented AI experiments and single-agent automation by serving as the foundation for Agentic Enterprise Orchestration. It integrates data, workflows, user management, and APIs, enabling agentic development at scale. Key capabilities include one-click publishing and hot-swap models for continuous optimization of cost, quality, and performance without rewiring logic. The visual drag-and-drop interface allows teams to scale their capacity with speed and flexibility, while built-in guardrails, evaluations, and security features ensure confident production deployment.

Agent Workbench facilitates the integration of autonomous AI into existing systems across departments, workflows, and data. It supports streamlining operations through automated intake workflows, intelligent systems for knowledge discovery, and optimized IT operations. For elevating experiences, it enables multi-agent solutions for tasks like resolving shipping delays or managing appointments. To grow revenue, it offers capabilities for personalizing marketing campaigns, prospecting sales opportunities, and identifying cross/up-sell opportunities by analyzing real-time customer behavior.

The platform emphasizes building a trusted AI foundation by setting up LLMs and enterprise data, fueling agents with trusted enterprise context and MCP-powered connections for accurate and reliable actions. It supports separate endpoints for Dev, QA, and PRD with load balancing for safe, controlled, and scalable AI deployment. The ability to evolve with AI by integrating new models and data sources without rework is a core benefit. Development is simplified through a visual interface, allowing IT and development teams to create agents quickly without requiring specialized AI engineers. Pre-built components, reusable building blocks, and integrations with AI models and enterprise data sources further accelerate development.

Security and trustworthiness are paramount, with Agent Workbench built on the same enterprise security and governance models as the OutSystems platform. It provides built-in controls for access, compliance, and auditability, along with developer-defined guardrails to ensure agents operate predictably and safely. Compared to SaaS tools that can be rigid or frameworks requiring high-code expertise, Agent Workbench offers the speed of low-code with the flexibility to integrate any AI model, system, or data source, enabling tailored agents and unified orchestration, management, and governance of agents, humans, apps, and workflows.