Description
Guava is a specialized voice agent API designed for the unique demands of regulated industries. Unlike other voice AI solutions that attempt to replace your business logic, Guava empowers your existing systems by giving them a voice. It achieves this by plugging directly into your CRM, EHR, and workflow engines via code, rather than relying on prompt-based configurations that can lead to hallucinations when calls deviate from the expected path. Your systems remain the central intelligence, while Guava manages every second of the call.
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Built for environments where compliance and accurate call resolution are non-negotiable, Guava has been trained and rigorously tested on over a decade of production voice data from regulated sectors. This extensive training ensures high performance and reliability. Key performance indicators include a sub-1-second end-to-end call latency and a 99.9% uptime Service Level Agreement (SLA). The platform boasts over 65 fine-tuned workflows and a streamlined 14-day process from kickoff to a live call, with a quick start for developers in just 10 minutes.
Guava's architecture is fundamentally different from multi-vendor orchestration approaches where compliance is an afterthought. Guava operates as a single platform with a unified log and a single accountable team, ensuring end-to-end ownership of every call. This unified system contrasts with fragmented architectures that split accountability across multiple vendors and internal teams. Security and compliance are core to Guava's design, with SOC 2, HITRUST i1, and PCI certifications built into the system from the ground up, not layered on afterward. This proactive approach minimizes the risk of hallucinations on complex calls, which can compound across handoffs in stitched AI systems.
The developer experience is streamlined, allowing for quick deployment from terminal to a live call without compromising compliance. Installation involves a single command to get the Guava CLI and Python SDK. Agents can be scaffolded with starter code, dependencies, and configuration files. Deployment to Guava's cloud is straightforward, enabling agents to answer calls and stream conversations. All calls are tracked in 'Conversations,' and deployment status is monitored in 'Deployments.' Guava is enterprise-ready with features like SSO, BAA availability, residency options, AI guardrails, supervisor capabilities, and audit trails. It is SOC 2 Type II Certified, PCI DSS Level 1 Compliant, and HITRUST i1 Certified.
Guava powers critical calls across various regulated industries, including Business Process Outsourcing (BPO) for handling volume and quality with full QA and audit trails; Healthcare for coordinating patient care, managing intake, prior authorizations, and revenue cycle management; AI Companies looking to embed voice capabilities into their products without becoming voice experts; Insurance for claims capture, adjuster support, and lead qualification; Banking for lending, collections, KYC, and identity verification; and Government for citizen services, benefits enrollment, and public health outreach. Guava's unique value proposition lies in its unified system, design for regulated calls, and focus on metrics that matter to businesses.
- CategoryAI Voice Agents
- DeploymentCloud
Guava's Core Features
Trained on 10B+ live agent minutes
13 years in regulated production
<200ms turn-taking latency
99.9% uptime SLA
65+ fine-tuned workflows
14 days from kickoff to live call
Sub-1s end-to-end call latency
100+ regulated deployments
Plugs into CRM, EHR, workflow engines via code
Unified voice system with one log
SOC 2, HITRUST i1, PCI certified
Enterprise-ready SSO, BAA, Residency
AI guardrails, Supervisor, Audit trace
Per-tenant runtime with isolated sandbox
How to use Guava?
Install: Run a single command to install the Guava CLI and Python SDK.
Create: Scaffold a new agent project with starter code and dependencies.
Configure: Obtain API keys and phone numbers.
Deploy: Push your agent to Guava's cloud to handle live calls.
Monitor: Track agent status and review conversations.
Guava's Use Cases
- Healthcare Patient Care
- Insurance Claims Processing
- Banking Operations
- Government Citizen Services
- BPO Call Handling
- AI Product Voice Embedding
