Description
DocuChat provides businesses with reliable AI chatbots designed to reduce support costs and improve customer service. These chatbots are trained on your own content, ensuring high accuracy and relevance in responses. Users can easily integrate various content types such as URLs, PDFs, Drive folders, and YouTube videos, allowing the chatbot to read, index, and provide answers with citations in over 80 languages. The setup process is quick, taking only five minutes to go live.
DocuChat's retrieval-tuned accuracy combines hybrid keyword and semantic search, reranking, and structure-aware chunking, ensuring that document headings are preserved. This feature is enabled by default, eliminating the need for complex configurations. Users can preview document chunks to identify retrieval issues before they affect end-users.
The platform supports scanned PDFs and complex layouts, utilizing OCR for image-only PDFs and layout-aware reading for multi-column documents. It also extracts structured data from various file formats, including PDF, DOCX, PPTX, and XLSX. Customization options allow users to tailor the chatbot's visual design, conversational logic, and behavior without coding.
DocuChat offers flexible integration options, allowing users to share chatbots privately with teams, distribute publicly via links, or embed directly on websites. Team collaboration is facilitated through role-based permissions and a shared knowledge base. The platform enhances chat accuracy with dynamic user context detection and custom context injection for personalized responses.
Security is a top priority for DocuChat, with end-to-end EU data residency ensuring GDPR compliance. Users have full control over their data, which is never used for AI training. The infrastructure leverages AWS's compliance programs, including SOC 2 and GDPR, with encryption for data in transit and at rest.
DocuChat offers various pricing plans, including options for 1, 3, or unlimited chatbots, with different levels of AI credits and document support. Users can choose fast models like GPT-4o mini and Claude Haiku, or opt for frontier models with extensive document insights. The platform supports Azure OpenAI integration for EU-hosted OpenAI, providing custom spend caps and billing terms.
DocuChat's Core Features
AI chatbots trained on your content
Supports 80+ languages
Hybrid keyword and semantic search
Document chunk preview
OCR for scanned PDFs
Full customization options
White label branding
Flexible integration
Team collaboration features
Dynamic user context detection
End-to-end EU data residency
GDPR compliance
Data encryption
AWS infrastructure
Azure OpenAI integration
How to use DocuChat?
Configure: Set up your chatbot with content sources
Use: Deploy chatbots for customer support
Optimise: Tailor chatbot behavior and design
Monitor: Review document insights and retrieval accuracy
DocuChat's Use Cases
- Customer Support
- Internal FAQs
- Document Retrieval
- Technical Support
- Team Collaboration