ClickHelp - Online Documentation Tool

Description

ClickHelp is an innovative online documentation tool tailored for technical writers and software teams. It provides a cloud-based platform for creating, hosting, and maintaining various types of documentation, including software guides, knowledge bases, and user manuals. The tool is AI-powered, offering features such as instant AI answers and contextual AI helpers embedded in applications to reduce repetitive support tickets.

ClickHelp supports a wide range of use cases, including case deflection, online tutorials, context-sensitive help, API documentation, and training materials. It offers flexible permission management, easy migration from other platforms, and a central place to manage technical content. The platform is designed for collaboration, allowing multiple contributors to work simultaneously and streamline review processes.

Security and compliance are prioritized, with SOC 2 Type II certification and GDPR & CCPA compliance. ClickHelp provides reliable infrastructure with AES-256 encryption, continuous vulnerability scanning, and a 99.9% uptime SLA guarantee. The platform supports various payment methods and offers subscription plans with features like advanced branding and API integration.

ClickHelp's AI Suite includes tools like AnswerGenius chatbot and WriteAssist for authors, with usage metered via CAPs. The platform integrates with popular tools like GitHub, Jira, Slack, and MS Teams, enhancing productivity. With over 15 years in the market, ClickHelp is trusted by companies worldwide for its high-quality customer service and robust documentation capabilities.

ClickHelp's Core Features

• AI-powered documentation tool

• Cloud-based platform

• Contextual AI helpers

• Flexible permission management

• SOC 2 Type II certified

• GDPR & CCPA compliant

• AES-256 encryption

• 99.9% uptime SLA

How to use ClickHelp?

1. 1

   Configure: Set up your documentation portal

2. 2

   Use: Create and manage content

3. 3

   Optimize: Utilize AI features for efficiency

4. 4

   Collaborate: Work with team members

ClickHelp's Use Cases

• Case Deflection
• API Documentation
• Training Documentation
• Context-Sensitive Help
• Knowledge Base

FAQ from ClickHelp

• What is ClickHelp?

  ClickHelp is a cloud-based documentation tool for creating, hosting, and maintaining online guides and manuals.

• Does ClickHelp offer AI features?

  Yes, ClickHelp includes AI-powered tools like AnswerGenius chatbot and contextual AI helpers.

• Is ClickHelp secure?

  Yes, ClickHelp is SOC 2 Type II certified and GDPR & CCPA compliant, ensuring data security.

• Can I migrate content to ClickHelp?

  Yes, ClickHelp supports migration from various formats like CHM, MS Word, and HTML.

• What payment methods are accepted?

  ClickHelp accepts credit/debit cards, PayPal, WebMoney, wire transfer, and purchase orders.

• What is the CAPs system in ClickHelp?

  CAPs measure AI usage across ClickHelp's tools, with 30,000 monthly CAPs covering 3,000 AnswerGenius answers.

• Can I upgrade my ClickHelp subscription?

  Yes, you can upgrade your subscription at any time by contacting sales.

• Does ClickHelp offer a free trial?

  Yes, ClickHelp offers a free trial with access to all platform features.