Certainly - AI Agents for Customer Experience

Description

Certainly is an agentic AI platform designed to enhance customer experience by automating conversations across various channels such as web, WhatsApp, Instagram, Facebook, SMS, and email. Unlike traditional chatbots, Certainly's AI agents act autonomously, making decisions and resolving customer queries without human intervention. The platform supports multiple AI models, including Anthropic Claude, OpenAI's GPT-5.5, and Google Gemini, with automatic failover to ensure uninterrupted service.

Certainly integrates seamlessly with popular tools like Shopify, Salesforce, and Zendesk, allowing businesses to connect their existing systems and streamline operations. The platform is GDPR compliant, with data stored in the EU, ensuring privacy and security for customer interactions. Certainly offers a 99.9% uptime SLA, providing reliable service for enterprise CX teams.

The platform's pricing starts at €500 per month for the Starter plan, which includes 1 AI agent and 2,000 conversations per month. The Pro plan, priced at €1,250 per month, offers 2 AI agents and 10,000 conversations per month, with full CRM integrations. For businesses with more extensive needs, the Enterprise plan offers bespoke pricing with unlimited agents and custom SLAs.

Certainly's AI agents are designed to handle high support volumes, automating 60 to 80 percent of inbound conversations on average. The platform's analytics provide insights into traffic, business impact, and AI performance, helping businesses optimize their customer support strategies. With a focus on delivering outcomes rather than just software, Certainly offers dedicated onboarding and continuous support to ensure successful deployment and operation.

Certainly's Core Features

• Agentic AI for autonomous customer interaction

• Multi-channel support: web, WhatsApp, Instagram, Facebook, SMS, email

• Integration with Shopify, Salesforce, Zendesk

• Supports multiple AI models with automatic failover

• GDPR compliant with EU data storage

• 99.9% uptime SLA

• Three-layer analytics: Traffic, Business Impact, AI Insights

• Human handoff with full context

How to use Certainly?

1. 1

   Configure: Name your AI agent and describe its job

2. 2

   Integrate: Connect tools like Shopify, Salesforce, or Zendesk

3. 3

   Deploy: Hit publish to go live

4. 4

   Optimize: Use analytics to refine agent performance

Certainly's Use Cases

• Customer Support Automation
• Sales Assistance
• Internal Support
• Multi-channel Engagement
• CRM Integration

FAQ from Certainly

• What is Certainly?

  Certainly is an agentic AI platform that automates customer conversations across multiple channels, integrating with existing systems like Shopify and Salesforce.

• How is Certainly different from a chatbot?

  Certainly uses agentic AI to set goals and take actions autonomously, unlike chatbots that follow scripted flows.

• What channels does Certainly support?

  Certainly supports web chat, Meta (WhatsApp, Instagram, Facebook Messenger), SMS, email, and voice.

• Is Certainly GDPR compliant?

  Yes, Certainly is fully GDPR compliant with data stored in the EU and offers a 99.9% uptime SLA.

• What AI models does Certainly use?

  Certainly supports models like Anthropic Claude, Google Gemini, and OpenAI's GPT-5.5, among others.

• How much does Certainly cost?

  Pricing starts at €500 per month for the Starter plan, with bespoke pricing for the Enterprise plan.

• How quickly can I deploy Certainly?

  Certainly can be deployed in three steps and most teams reach production go-live in two to six weeks.

• What is agentic AI?

  Agentic AI describes systems where an AI model sets a goal, plans steps, and takes actions autonomously.