Aisera : Agentic AI

Description

Aisera provides an enterprise-grade Agentic AI platform focused on delivering tangible business value through AI agents and assistants. The platform goes beyond simple assistance, enabling autonomous execution, task automation, instant answers, and workflow transformation. Its core offering is a unified AI agent platform that allows businesses to select from an extensive library of pre-built agents or create custom ones using natural language via Agent Composer.

Aisera Unify serves as the industry's first open standards backbone, leveraging A2A, MCP, and AGNTCY to integrate various agents, applications, and tools into a cohesive ecosystem. This enables the full power of Aisera’s System of AI Agents through Aisera Assistant and Agent Assist, facilitating the execution of complex, cross-domain actions. The platform continuously evaluates and optimizes agent performance through its test suite and ensures full observability via OpenTelemetry integration within the LLM gateway, promoting reliability, transparency, and operational excellence.

Furthermore, Aisera agents can analyze outcomes, generate knowledge, and create automation playbooks from past resolutions, end-user feedback, and expert insights, fostering continuous learning and improvement across the enterprise. The platform is trusted by top brands, demonstrating significant achievements such as auto-resolving a high percentage of tickets, saving user hours, reducing support costs, and increasing productivity. Aisera's Gen-AI-centric tech stack is highlighted as an example of a Gen-AI native IT architecture, offering Gen-AI based solutions for IT, HR, and customer service.

The platform supports enterprise-wide impact across any domain or industry, including IT, HR, Finance, Procurement, Retail & E-commerce, Banking & Finance, Telecom & Utilities, Healthcare & Hospitals, and Federal & Defense. Aisera's capabilities extend to user access management, application access management, proactive major incident prediction, ITSM ticket and service management, employee onboarding, budget management, contract management, inventory management, product lookup, order tracking, automated IT support, customer self-service, compliance and risk management, proactive outage notifications, automated field service support, patient self-service, and automated pre-visit intake.

Aisera is recognized for its robust conversational AI capabilities, supporting both proprietary large language models (LLMs) and integration with custom models. LLM Studio allows for tailored tuning using organizational knowledge and ITSM data. The platform's ability to create or enhance enterprise taxonomies, ontologies, and knowledge models with generative AI positions it as a single, intelligent entry point across various business functions, orchestrating workflows and eliminating silos. Agentic AI, as pioneered by Aisera, signifies a new era where autonomous agents drive, scale, and continuously learn to transform work.

Aisera : Agentic AI's Core Features

• Unified AI agent platform

• Autonomous execution capabilities

• Agent Composer for custom agent creation

• Aisera Unify for ecosystem integration

• Aisera Assistant and Agent Assist for complex actions

• Continuous performance evaluation and optimization

• OpenTelemetry integration for observability

• Knowledge generation and automation playbook creation

• Generative AI-centric tech stack

• Cross-domain and cross-industry applicability

• LLM Studio for model tuning

• Support for proprietary and custom LLMs

• Enterprise taxonomy and ontology enhancement

How to use Aisera : Agentic AI?

1. 1

   Select: Choose from an extensive library of out-of-the-box AI agents or create custom ones.

2. 2

   Connect: Integrate best-of-breed agents, apps, and tools into a cohesive ecosystem using Aisera Unify.

3. 3

   Operate: Harness the power of Aisera Assistant and Agent Assist for complex, cross-domain actions.

4. 4

   Optimize: Leverage AI agents to analyze outcomes, generate knowledge, and create automation playbooks for continuous improvement.

Aisera : Agentic AI's Use Cases

• IT User Access Management
• Employee Onboarding
• Budget Management
• Inventory Management
• 24/7 Customer Self-Service
• Proactive Outage Notifications
• Patient Self-Service
• Automated Incident Analysis

FAQ from Aisera : Agentic AI

• What is Aisera's Agentic AI platform?

  Aisera's Agentic AI platform provides AI agents and assistants purpose-built to deliver business value by automating tasks, delivering answers, and transforming workflows for enterprises.

• How does Aisera enable autonomous execution?

  Aisera enables autonomous execution by allowing AI agents to perform complex, cross-domain actions and automate tasks without constant human intervention, facilitated by Aisera Assistant and Agent Assist.

• Can I create custom AI agents with Aisera?

  Yes, Aisera's Agent Composer allows users to create custom AI agents using natural language, complementing the extensive library of out-of-the-box agents.

• What is Aisera Unify?

  Aisera Unify is the industry's first open standards backbone that integrates various agents, applications, and tools into a cohesive ecosystem, leveraging A2A, MCP, and AGNTCY.

• How does Aisera ensure reliability and transparency?

  Aisera ensures reliability and transparency through continuous evaluation and optimization of agent performance, full observability via OpenTelemetry integration within the LLM gateway.

• What kind of business domains does Aisera support?

  Aisera supports enterprise-wide impact across domains such as IT, HR, Finance, Procurement, Retail & E-commerce, Banking & Finance, Telecom & Utilities, Healthcare & Hospitals, and Federal & Defense.

• Does Aisera support custom LLMs?

  Yes, Aisera enables customers to leverage its proprietary large language models (LLMs) or integrate their own models, with LLM Studio supporting tailored tuning.

• What are the benefits of using Aisera for IT support?

  For IT support, Aisera can automate ticket and service management, provide 24/7 technical support, deflect tickets with auto-resolutions, and predict major incidents.

• How does Aisera help with HR processes?

  Aisera assists HR with processes like employee onboarding by managing multi-step cross-functional workflows autonomously, and optimizing time-off and benefits management.

• What is the value proposition of Aisera's platform?

  The value proposition includes delivering transformative work experiences, boosting employee productivity, reducing operational costs, and enabling continuous learning and improvement across the enterprise.